FAQs and Contact Information
- By phone: (512) 232-2662
- By email: email@example.com
- In person: Red McCombs School of Business, GSB 2.130, 2110 Speedway, Austin, TX, 78713. Click here for directions to the McCombs School of Business, Graduate School of Business (GSB) Building and a map of the GSB 2nd floor.
Frequently Asked Questions:
Click any of the following topics to jump to questions about that topic.
- General Information
- Placement and Credit by Exam Information
- Test Registration Information
- Petitioning for Credit
- Summer Orientation (Incoming Freshmen and Transfer Students)
- Other Types of Tests and Credit
What role does Student Testing Services play within the university?
Student Testing Services is responsible for:
- Coordinating the university's testing programs
- Administering tests for credit and placement
- Reporting petitions for credit to the registrar
- Serving as a testing center for many world-wide exam programs including CLEP, GRE, and others
How can I contact Student Testing Services for information about testing or policies?
- Call (512) 232-2662, email us at firstname.lastname@example.org, or visit our office Monday through Friday from 8 a.m. to 5 p.m.
Where is Student Testing Services located on campus?
- We are in the McCombs School of Business, Graduate School of Business Building (GSB), at 2110 Speedway. The building is at the corner of 21st Street and Speedway across the street from Perry-Castaneda Library (PCL). On the UT Austin campus map you can find us here.
I have a learning disability or other disability that requires accommodations. What do I need to do to register for an exam?
- If you require academic accommodations or assistance due to a documented disability, contact these two offices at least five business days before the day of the test:
Does it cost money to take tests through your office?
- Yes. Although the non-refundable registration fee is the same for each test, the test fee itself can vary. To find out the total cost of the test you are interested in taking, visit the test description page or contact the Student Testing Services office.
Why are placement tests helpful?
- UT Austin and its schools, colleges, and departments use the results of placement tests to position students in the courses most appropriate for their proficiency levels.
Are there exemptions for placement tests?
- Yes. In some cases, students with qualifying scores from AP, SAT Subject, CLEP, or IB exams or with transfer or dual credit may be exempt from certain placement tests. For more information on exemptions, contact the Student Testing Services office.
What are the reasons to earn credit by examination (CBE)?
- There are many reasons to consider earning credit by examination, including:
- Having prior knowledge of an area, like being a native speaker of a foreign language
- Having proven your skills at the college-level, for example, on an AP test
- Financial reasons, since tests can be cheaper than taking the actual course
- Freeing up your schedule in order to study abroad or double major
- Satisfying general degree requirements for introductory and/or prerequisite courses
Is credit earned by examination the same as credit earned by taking a course?
- Credit earned by examination satisfies degree requirements in the same way as credit earned by taking a course, except that it does not count as credit earned in residence. The credit will be recorded as credit only on your transcript, with the symbol CR.
What level of performance is considered passing for credit by exam?
- To earn course credit by taking an exam, you must demonstrate that your knowledge is equivalent to that of students who complete the corresponding UT Austin course with at least a grade of a C-.
What happens if my test score is not high enough to qualify me for credit?
- Ineligible test scores will not appear on your final transcript.
May I take a test for a course that is not listed on the Student Testing Services website?
- Current and former UT Austin students may request an examination called a Departmentally Administered Exam (DAE) for credit in any undergraduate course. Since the exam is administered individually by the department that offers the course, you must make special arrangements. Contact the Student Testing Services office for details.
How and when can I sign up to take a test?
- Some tests are offered on a monthly basis, whereas other tests are offered at specific times during the school year.For general testing periods for a specific test, either visit the test description page of the test you are interested in or contact the Student Testing Services office.
I want to sign up for a test, but there is not a test date listed on the test schedule. How and when can I sign up?
- Our test schedule only reflects one month’s test dates at a time.There may not be a date listed for the test you are interested in either because the test has already happened for the month or because the testing period in which the test is offered has not yet arrived. Usually at the end of the current month, the next month’s test dates will be posted (e.g., at the end of January, the February test dates will appear). Once a day and time become available through the test schedule for the test you are planning to take, you will be able to register yourself online for that exam. Unfortunately, we are unable to register you for a test before the date is available through the test schedule.
How do I cancel a Test Registration?
- Once you have completed online registration for a test, you may return to the website at any time to cancel or change your registration. However, you will still be billed the non-refundable registration fee.
How do I get a refund if I decide not to take a test?
- You will not be charged the test fee if you don’t sit for the test, but you will still be charged the non-refundable registration fee.
Am I allowed to retake tests?
- It depends. Although most of the tests that are given on campus can only be taken once, there are a few that can be retaken. For more information, visit the test description page of the test you are interested in or contact the Student Testing Services office.
Why must I petition to have my credit recorded?
- Credits earned by examination will not automatically appear on your transcript. For each course in which you have earned credit by examination, you must petition in order to have the credit hours written to your official transcript.
How do I petition to have my credit recorded?
- You must petition online to have your credit reported to the registrar; the Student Testing Services staff cannot do so for you. No credit by examination will appear on your official transcript until you petition online for Student Testing Services to report it to the registrar.
When can I expect my credits to show up on my transcript?
- If you are an entering freshman and have not yet started coursework, any credits that you petition for will not show up on your transcript until the first day of class. For current and former students, petitioned credits are reported to the Office of the Registrar on the first workday of each week (Monday, unless there is a holiday) at 1 a.m. and written to your transcript the following workday (Tuesday, unless there is a holiday).
Is there a fee for petitioning?
- The petition fee is $6 per credit hour, due within 14 days. There are three ways that you can pay:
- Online through your What I Owe page
- In person at the Bursar’s Office located in the Main Building, Room 8
- By mail to the Bursar’s Office, University of Texas at Austin, P.O. Box 7398, Austin, TX 78713-7398.
I went to petition for a course, but my scores aren’t on my Test Results page. What should I do?
- Student Testing Services must receive an official score report from the testing agency that provided the examination. If you have not previously sent your scores in to UT Austin, visit the Sending Scores page for information on how to do so.If you have sent your scores in to UT Austin, either call or come by the Student Testing Services office to speak with an advisor. If possible, have your copy of the official score report available for the advisor.
I petitioned for credit that I do not need. Is there any way I can have it removed from my transcript?
- While it is possible to stop a petition that has not been reported to the Office of the Registrar, credits that are written to your transcript are considered permanent. If you have petitioned for credits that you do not need or want, contact the Student Testing Services office immediately to find out what options are available to you.
What tests should I take at orientation?
- Not everyone needs to take all of the placement tests that are offered at orientation—it often depends on a number of factors, including your major, what tests you have taken, and what kind of credits you have obtained from other colleges through transfer work or dual-credit. To find out which tests are most appropriate for you, either contact the Student Testing Services office or visit us for one of our Test Information Sessions on the first or second morning of your orientation session.
How do I register for tests at orientation?
- There are two primary ways to register for orientation tests:
- online through the New Student Services Orientation page (registration closes 8 days prior to the orientation that you are attending.
- in person with Student Testing Services at the Test Information Sessions on the first or second morning of your orientation session.
- When you register in either of these manners, you will not be charged for the test until after you take it.
I signed up through the orientation website for tests that I don’t need. What should I do?
- If you are still able to access your orientation selections through the New Student Services orientation website, you are welcome to cancel your test registration through the “Making Changes to Your Reservation” link. If you no longer have access to the orientation system, you do not need to worry about trying to cancel your test registration. As long as you registered through the orientation website for our tests, you have not yet been charged any testing fees. Students are only charged for a test after they take them, so if you do not show up for the test for which you registered, you will not be charged for it.
When and how should I plan on paying for my orientation tests?
- If you registered for a test through the orientation website or in person with Student Testing Services, you will be charged for any testing fees after you sit for the test. You will have up to two weeks to pay for these charges. There are three ways that you can pay:
- Online through your What I Owe page
- In person at the Bursar’s Office located in the Main Building, Room 8
- By mail to the Bursar’s Office, University of Texas at Austin, P.O. Box 7398, Austin, TX 78713-7398
How do I get credit for my transfer and/or dual-credit courses?
- Contact the Transfer Admissions Office (512-475-7387) for information about all incoming credit from other colleges and universities.
Where can I take tests in order to earn credit by examination at the high school level?
- Contact the K-16 Education Testing Center: call (512) 232-5000 or visit K-16 Education Center: Credit by Exam website.
Where do I take the GED?
- GED testing information is available through the GED - Texas Education Agency website.
Where can I find more information for online college courses?
- Contact the University Extension (UEX) office: call (512) 471-2900 or visit the University Extension website.
Where can I find a proctor for test-taking required by another institution?
- Contact the K-16 Education Testing Center: call (512) 232-5000 or visit the K-16 Education Center: Proctoring Exams from Other Schools website.
How can I be exempt from the TSI Assessment?
- Contact the office of the Texas Success Initiative for all TSI questions. Call (512) 232-7146 or visit the Texas Success Initiative website.
Where can I take an IQ test?
- Contact a private psychologist.
Where can I receive career testing?
- UT Austin students may take aptitude tests for guidance in choice of major and career through the Sanger Learning & Career Center.